Return & Refund Policy

At Liora Lane, we want you to feel confident with every purchase. If you're not completely satisfied with your order, you may request a return within 30 days of receiving your order.

Returns

To be eligible for a return, your item must be in the same condition in which you received it. Items must be unworn, unused, with all original tags attached, and in their original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at support@lioralaneboutique.com.

Once your return request has been reviewed and accepted, we will provide you with instructions on how and where to send your package.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

Return Shipping Costs

For standard returns where the item is not defective, damaged, or incorrect, the customer is responsible for the return shipping costs.

Original shipping charges, if applicable, are non-refundable unless required otherwise by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at support@lioralaneboutique.com.

Please include your order number and clear photos of the issue so our customer service team can review your request.

If we confirm that the item is damaged, defective, or incorrect, Liora Lane will cover the applicable return shipping costs and provide you with further instructions.

Exceptions and Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened, worn, or used.

Personalized or custom-made products are generally not eligible for return unless they arrive damaged, defective, or incorrect.

Gift cards cannot be returned or refunded.

If you're unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

If you would like a different size, color, or product, please contact our customer service team.

Depending on availability, we will provide you with the appropriate return or exchange instructions.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you may have the legal right to cancel your purchase within 14 days of receiving your order, without providing a reason, subject to applicable consumer law.

Returned items must be in the same condition in which they were received, unworn and unused, with tags and original packaging, except where handling is reasonably necessary to inspect the product.

Any statutory consumer rights that apply to your purchase remain unaffected by this policy.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to appear.

Please remember that your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@lioralaneboutique.com.

Contact & Business Information

For questions regarding returns, exchanges, or refunds, please contact us:

Customer Support: support@lioralaneboutique.com
Business Name: Sofian Ecommerce
Trading Name: Liora Lane
Business Address: Johan van Reesstraat 34, 7521 VM Enschede, Overijssel, Netherlands
Chamber of Commerce (KVK): 98433229